Throughout 2019, we will be featuring some of our clients, especially those with a longstanding relationship with O’Toole. We start with one of our longest-running relationships – Alicia Fleming with Ascension.
Manager, Facilities Services
Years at Ascension? 27
Total number of years working with O’Toole Design? 20+
Main design contacts at O’Toole? Michelle O’Toole and Alysa Paladino
What was your initial project with O’Toole? Reconfiguration of our Woodlands location, second floor for Pension Services in 1995.
What was important to you when choosing a design partner at that time? Understanding our culture, customer service driven, turnaround of requests to be timely even with very little direction.
What 3 attributes does O’Toole have that made you decide to continue to do work with us? Very customer service driven/focused, very pro-active and very easy to work with.
How well does O’Toole Design meet your needs? Exceeds
Describe your partnership with O’Toole over the years. No matter who I work with at O’Toole Design, they always make my experience a positive one. They understand expectations and will do whatever it takes to complete a project on time no matter what challenges they face along the way. Also, our partnership has turned into a long lasting friendship.
Any final thoughts? Keep doing business the way that you do. You have a great team who listens and understands expectations. Ascension appreciates all you do and we look forward to the next 25 years!